Privacy Policy

Last Updated: February 22, 2025

At Talivix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website talivix.com and use our educational platform services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account on our platform
Enroll in courses or educational sessions
Subscribe to our newsletter or communications
Contact us through our support channels
Participate in surveys or provide feedback

This information may include:

Full name
Email address
Phone number
Billing and payment information
Educational background and preferences
Profile information and learning progress

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage patterns, including:

IP address and device identifiers
Browser type and version
Operating system
Pages viewed and time spent on pages
Referring website addresses
Date and time of access
Clickstream data and navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our educational services
To process registrations, enrollments, and payments
To deliver personalized learning experiences and recommendations
To communicate with you about courses, updates, and platform changes
To facilitate live sessions and instructor-student interactions
To monitor and analyze usage patterns and platform performance
To detect, prevent, and address technical issues or security threats
To respond to your inquiries and provide customer support
To send marketing communications, with your consent
To comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processing and billing services
Cloud hosting and data storage providers
Email delivery and communication platforms
Analytics and performance monitoring tools
Customer support and help desk services

3.2 Instructors and Educational Partners

When you enroll in courses, relevant information may be shared with instructors and educational partners to facilitate learning, track progress, and provide personalized instruction.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, litigation, or governmental requests, or when necessary to protect our rights, property, safety, or that of our users.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure and access controls
Regular security assessments and vulnerability testing
Employee training on data protection practices
Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Portability: Request a copy of your information in a structured, machine-readable format
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing under certain circumstances
Withdrawal of Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at contact@talivix.com. We will respond to your request within a reasonable timeframe as required by applicable law.

7. Marketing Communications

With your consent, we may send you marketing communications about our courses, services, and promotions. You can opt out of these communications at any time by:

Clicking the unsubscribe link in our emails
Adjusting your communication preferences in your account settings
Contacting us directly at contact@talivix.com

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages.

8. Children's Privacy

Our platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Talivix
256 Wallace St #410
Nanaimo, BC V9R 5B3
Canada

Email: contact@talivix.com
Phone: +1 418 689 2201

13. Additional Information for Specific Regions

13.1 Canadian Residents

If you are a resident of Canada, you have rights under applicable Canadian privacy laws. You may file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

13.2 Additional Rights

Depending on your jurisdiction, you may have additional rights under local data protection laws. We are committed to respecting and facilitating the exercise of your privacy rights in accordance with applicable law.

This Privacy Policy is designed to inform you about how we handle your personal information. By using our platform, you acknowledge that you have read and understood this policy.